Returns Policy
Returns Policy
Thank you for shopping at our handmade earring business. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be occasions when you need to return or exchange an item. Therefore, we have outlined our returns policy below to ensure a seamless and satisfactory experience for you.
1. Eligibility for Returns:
- Only items purchased directly from our business are eligible for returns. We cannot accept returns for items purchased from third-party sellers or other retailers.
- Returns can be made within 14 days from the date of purchase.
- To be eligible for a return, the item must be unused, undamaged, and in the same condition as when it was received. It should be returned in its original packaging.
2. Returns Process:
- Before returning any item, please contact our customer support team either by phone or email to initiate the return process.
- Provide a clear explanation of the reason for the return, including any relevant details or photographs if applicable.
- Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed.
3. Return Shipping:
- The cost of return shipping is the responsibility of the customer, unless the return is due to our error, such as a defective or incorrect item.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. We cannot be held responsible for lost or damaged returns.
4. Refunds:
- Once your returned item is received and inspected, we will notify you of its status.
- If the return is approved, a refund will be issued in the original form of payment within 7 business days.
- Please note that shipping fees, if any, are non-refundable.
5. Exchanges:
- If you wish to exchange an item for a different design, color, or size, please contact our customer support team to arrange the exchange.
- The item to be exchanged should meet the same eligibility criteria as stated in section 1.
- Any price difference between the returned item and the new item will be handled accordingly.
6. Non-Returnable Items:
- For hygiene reasons, we cannot accept returns on earrings that have been worn or have had their packaging opened, except in cases of manufacturing defects.
Please note that our returns policy may be subject to change without prior notice. We reserve the right to refuse returns that do not meet the outlined criteria or if the returned
Thank you for shopping at our handmade earring business. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be occasions when you need to return or exchange an item. Therefore, we have outlined our returns policy below to ensure a seamless and satisfactory experience for you.
1. Eligibility for Returns:
- Only items purchased directly from our business are eligible for returns. We cannot accept returns for items purchased from third-party sellers or other retailers.
- Returns can be made within 14 days from the date of purchase.
- To be eligible for a return, the item must be unused, undamaged, and in the same condition as when it was received. It should be returned in its original packaging.
2. Returns Process:
- Before returning any item, please contact our customer support team either by phone or email to initiate the return process.
- Provide a clear explanation of the reason for the return, including any relevant details or photographs if applicable.
- Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed.
3. Return Shipping:
- The cost of return shipping is the responsibility of the customer, unless the return is due to our error, such as a defective or incorrect item.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. We cannot be held responsible for lost or damaged returns.
4. Refunds:
- Once your returned item is received and inspected, we will notify you of its status.
- If the return is approved, a refund will be issued in the original form of payment within 7 business days.
- Please note that shipping fees, if any, are non-refundable.
5. Exchanges:
- If you wish to exchange an item for a different design, color, or size, please contact our customer support team to arrange the exchange.
- The item to be exchanged should meet the same eligibility criteria as stated in section 1.
- Any price difference between the returned item and the new item will be handled accordingly.
6. Non-Returnable Items:
- For hygiene reasons, we cannot accept returns on earrings that have been worn or have had their packaging opened, except in cases of manufacturing defects.
Please note that our returns policy may be subject to change without prior notice. We reserve the right to refuse returns that do not meet the outlined criteria or if the returned